If I have problem, is there a service fee or call-out fee?

There are no service fees, deductibles, or lifetime/annual cap when you submit a claim. 

When you file a claim, you will be contacted by a licensed, local contractor within one hour. Repairs are typically performed within 24 hours; although depending on the scope of the problem, repair time will vary.

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1. Why is the City offering this program?
2. Do residents have to sign up for this program?
3. Are tax dollars used to implement this program?
4. Do water and sewer service lines really fail that often?
5. Is there a long-term contract commitment to join this program?
6. If I have problem, is there a service fee or call-out fee?